Refund policy


Unfortunately, there are no guarantees with wood bats, but the better you take care of your bat, the longer it will last. Due to the nature of wood baseball bats, ProBats cannot guarantee or provide a warranty with the bats. Since each bat is custom made, orders cannot be canceled or modified once placed. In addition, we do not offer refunds on our custom baseball bats.


To avoid any unnecessary damage, it is important to properly care for your bat. Throwing your bat even on grass or dirt, the repetitive impact can cause chips, cracks or splits which can get worse over time. It is best to avoid storing your bat in excessive conditions. Excessive heat, moisture or dryness can make your bat brittle. ONLY hit real leather covered baseballs. Do Not hit dimple (AKA Cage) Balls. This isn't specific to ProBats, but rather all quality wood bats.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as wood bats.  Unfortunately, we cannot accept returns gift cards.


Contact Us if you have any questions at or at (860) 337-7222.